Privacy Policy

1. Introduction

Welcome to System Shuttle and Tours (“System Shuttle Miami,” “we,” “us,” or “our”). We are a Miami-based luxury shuttle, private car, and group transportation company serving airport transfers, corporate events, weddings, tours, and other transportation needs throughout the Miami metropolitan area.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.systemshuttle.com, use our online booking platform at https://systemshuttle.bookingtool.net, contact us via phone, email, or text message, or use any of our transportation services.

By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

2.1 Personal Information You Provide

When you make a booking, create an account, submit a contact form, or communicate with us, we may collect:

Full name
Email address
Phone number (including mobile number for SMS communications)
Pickup and drop-off addresses
Flight information (flight number, airline, arrival/departure times)
Payment information (processed securely via our payment processor; we do not store full card details)
Special requests or accommodations needed
SMS opt-in consent records (date, time, method of consent)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:
IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent on pages, and navigation patterns
Referral source (how you found our website)
Device identifiers
Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from:
Google Analytics and similar website analytics services
Payment processors (e.g., transaction confirmation details)
Review platforms (e.g., Google Reviews, Trustindex) when you submit a review
Referral partners who facilitate your booking

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Manage Transportation Services

Confirm and manage your booking reservations
Dispatch drivers and coordinate logistics
Monitor flight schedules for airport transfers
Process payments and issue receipts
Provide customer support and respond to inquiries

3.2 To Communicate with You via SMS Text Messages

With your explicit consent, we send SMS text messages for the following types of communications:

Booking confirmations and reminders
Driver dispatch notifications and real-time updates
Arrival notifications and pickup instructions
Account alerts and service notifications
Promotional offers and special announcements (only where separate consent is given)

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at (305) 240-6166. Message and data rates may apply. Messaging frequency may vary.

3.3 For Business Operations and Improvement

Analyze website usage and improve our online experience
Maintain records and comply with legal obligations
Detect and prevent fraud or abuse
Train and evaluate our team and drivers
Send administrative communications (e.g., changes to policies, service interruptions)

4. How We Share Your Information

IMPORTANT: We do NOT sell your personal information. We do NOT share your SMS opt-in consent or mobile phone number with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party vendors who assist us in operating our business, subject to confidentiality obligations, including:

Booking and reservation platform providers
Payment processors (PCI-DSS compliant)
SMS/text messaging platform providers (for message delivery only)
Email service providers
Website hosting and analytics services
Customer relationship management (CRM) software

These service providers are prohibited from using your personal data for any purpose other than providing services to us.

4.2 Legal Requirements

We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

*No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.

5. SMS Terms of Service

This section constitutes the SMS Terms of Service for System Shuttle and Tours, compliant with carrier requirements and The Campaign Registry (TCR) standards.

5.1 SMS Consent and Opt-In

By providing your mobile phone number on our contact form, booking form, or any other web form, and checking the SMS consent checkbox, you expressly consent to receive SMS text messages from System Shuttle Miami. You may also consent verbally, in writing, or via our booking platform.

Consent to receive SMS is not required as a condition of purchasing any goods or services from us.

5.2 Types of SMS Messages

If you consent to receive SMS from System Shuttle Miami, you agree to receive the following types of messages from us:

Conversational: Real-time driver communication and support
Informational: Booking confirmations, ride reminders, arrival alerts, account notifications
Promotional: Special offers, seasonal promotions, and service announcements (only with separate express written consent)

5.3 Standard Disclosures

The following disclosures apply to all SMS communications:

Message and data rates may apply
Messaging frequency varies based on your bookings and preferences
Reply STOP at any time to opt out of all SMS messages
Reply HELP for assistance, or contact us at (305) 240-6166 or info@systemshuttle.com
Opt-out requests are processed within 24 hours; you will receive one confirmation message
For our Privacy Policy, visit https://www.systemshuttle.com/privacy-policy
For our Terms and Conditions, visit https://www.systemshuttle.com/terms-and-conditions

5.4 No Sharing of SMS Consent

Your mobile phone number and SMS opt-in consent will not be shared with, sold to, or transferred to any third party or affiliate for any marketing, promotional, or advertising purpose. This is in strict compliance with US carrier requirements.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, or as required by law. Specifically:

Booking and transaction records: Retained for 7 years for accounting and legal compliance
SMS consent records: Retained for a minimum of 5 years to demonstrate regulatory compliance
Customer account data: Retained while your account is active and for 2 years after last activity
Analytics data: Retained in aggregated, anonymized form indefinitely
Marketing opt-out records: Retained indefinitely to honor your preferences

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand visitor behavior. You can control cookie settings through your browser. Please note that disabling cookies may affect certain features of our website.

We use the following types of cookies:

Essential cookies: Required for the website to function (booking forms, session management)
Analytics cookies: Google Analytics and similar tools to understand visitor behavior
Marketing cookies: To track referrals and measure the effectiveness of our advertising

8. Your Privacy Rights

Depending on your location (including Florida residents and California residents under CCPA), you may have the following rights:

Right to know: Request information about the personal data we have collected about you
Right to access: Request a copy of your personal data
Right to correct: Request correction of inaccurate personal data
Right to delete: Request deletion of your personal data (subject to legal retention requirements)
Right to opt out of SMS: Reply STOP to any SMS from us
Right to opt out of marketing emails: Click the unsubscribe link in any email
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at:

Email: info@systemshuttle.com
Phone: (305) 240-6166
Website: https://www.systemshuttle.com/contact-us

9. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, secure server infrastructure, restricted employee access to customer data, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites, including our booking platform (systemshuttle.bookingtool.net) and review platforms. We are not responsible for the privacy practices of those third-party sites and encourage you to review their respective privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of material changes by updating the “Last Updated” date at the top of this policy and, where appropriate, by posting a notice on our homepage.

Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

System Shuttle and Tours

Website: https://www.systemshuttle.com
Email: info@systemshuttle.com
Phone: (305) 240-6166
SMS/Text: Text HELP to our number for support
Address: Miami, Florida, United States